Graffiti Letters

Thank you for choosing Glam Goodiez for your stencil needs. Each stencil is made to order from stencil masking that is imported from Japan. During my educational travels and certification with Airgel Japan (Airtex in the USA) I was introduced to this stencil masking and found it way more superior than what is available in the USA. I have worked with stencil masking from 3M to different industrial manufactures and have found this stencil masking to be the most malleable for curved surfaces such as nails, the adhesion is just tacky enough and these stencils are reusable provided you take care of them.

Returns 

To cancel or alter an order, please notify us within 12 hours of your placed order. If the order has already been processed but not shipped, there will be a 15% restocking fee or a minimum charge of $2.50 -- whichever is greater.

You have 14 days from the date of delivery to contact us for a return. We only accept returns on products in like-new condition. All refunds are subject to a 15% restocking fee.

Custom items cannot be returned this includes press-on nails, gel nail tips, t-shirts, aprons, sweatshirts, leggings and any custom logo ordered items.

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

To complete your return, provide your order number and we will start the process.

SHIPPING TIMES

Store hours are Monday - Friday from 10am -4pm, I will process orders with in that time frame anything else will be processed the next business day. Closed Holidays (During Sale Times I make exceptions)

USA BASED ORDERS

You have a choice of shipping options on your orders. I offer FREE Shipping on orders of  $60.00 or more which is USPS First Class Package service and is 3-5 days and includes tracking and insurance. If you pick this option I will ship it this way.

You still have the option to choose other shipping rates from USPS, FEDEx, UPS and DHL. Those are priced accordingly. If I ever have any questions about shipping I will contact you at the email and phone number listed just to confirm so please make sure that is correct.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide.

WHEN WILL I RECEIVE MY ORDER?

Most orders are processed within 3-5 days and shipped via your selected method. I highly suggest NOT using USPS International, it is not good they loose packages all the time.

HOW DO I TRACK MY PACKAGE?

You can check on the status of your order at any time by going to the confirmation email that includes your tracking number. You can also reach out to me 
Chloe@glamnailz.com or write to us from the Contact Us page to ask questions at any time or text (210) 446-6892.

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available. Alternatively, we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!

Please DO NOT panic if you've ordered 3 items and only 2 have been delivered, the other 1 is on the way!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement. Please see our refund and return/refund policy for further details on shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us.