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Thank you for choosing Glam Goodiez for your stencil needs. Each stencil is made to order from stencil masking that is imported from Japan. During my educational travels and certification with Airgel Japan (Airtex in the USA) I was introduced to this stencil masking and found it way more superior than what is available in the USA. I have worked with stencil masking from 3M to different industrial manufactures and have found this stencil masking to be the most malleable for curved surfaces such as nails, the adhesion is just tacky enough and these stencils are reusable provided you take care of them.
Return & Refund Policy
Return & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
firstname.lastname@example.org and send your item to: Glam Nailz By Chloe, PO Box 700252, San Antonio TX 78270, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Glam Nailz By Chloe, PO Box 700252, San Antonio TX 78270, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Store hours are Monday - Friday from 10am -4pm, I will process orders with in that time frame anything else will be processed the next business day. Closed Holidays (During Sale Times I make exceptions)
USA BASED ORDERS
You have a choice of shipping options on your orders. I offer FREE Shipping on orders of $60.00 or more which is USPS First Class Package service and is 3-5 days and includes tracking and insurance. If you pick this option I will ship it this way.
You still have the option to choose other shipping rates from USPS, FEDEx, UPS and DHL. Those are priced accordingly. If I ever have any questions about shipping I will contact you at the email and phone number listed just to confirm so please make sure that is correct.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
WHEN WILL I RECEIVE MY ORDER?
Most orders are processed within 3-5 days and shipped via your selected method. I highly suggest NOT using USPS International, it is not good they loose packages all the time.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to the confirmation email that includes your tracking number. You can also reach out to me
Chloe@glamnailz.com or write to us from the Contact Us page to ask questions at any time or text (210) 446-6892.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available. Alternatively, we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!
Please DO NOT panic if you've ordered 3 items and only 2 have been delivered, the other 1 is on the way!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement. Please see our refund and return/refund policy for further details on shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us.